Category Archives: Dignity

Bringing a dash of dignity to selling

Buyers, Creativity, Customer Service, Dignity, Goals, Performance, Presentation, Top Ten Principles of Selling, Winning

Keeping the wolves at bay

Leave a comment

Keeping the wolves at bay…

I have had a client for a long, long time. They are a signature client and many other clients come on board with me because of THEM! They are important to my past, present, and future success.

Recently, they decided that they wanted to start looking around at other options. New, sexy, exciting, (unproven) options! They have included me in the process and are giving me the chance to stay in the game with them.

Tomorrow, I present to their team – and here’s why I’m 90% positive I am going to keep the relationship…because every chance I get, I talk to them about all the great things we’ve been able to do together over the years. We have a PARTNERSHIP. When THEY wanted to make a big, unprecedented splash in their industry, I was there. IT was awesome. When they wanted to expand their reach, I was there, we have results to show for it. When they wanted to support new markets, I was there and it made a huge difference.

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

But, if I weren’t communicating these wins with them (like a walk down memory lane), then it’s easy for them to forget when something new and sparkly shows up on the scene. It’s why I am going to keep this business (they even let ME select the position I wanted in the order of presentations. I picked LAST, of course).

The principles I’m talking about are easy to apply in any industry. They go like this:

When you get a new client

Send at least a handwritten thank you note, if not a gift. AND thank the person who sent them to you. This works with selling cars, furniture, appliances, real estate, mortgages, farming equipment, office supplies … ANYTHING.

When you have had a client for awhile

Check in to see how they are using your products. Has anything changed in their life? What is coming up that you should know about?  If you are a car dealer, you will find out that a daughter is about to turn 16 and a new car is in order (probably for mom and dad, but a new car, nonetheless). If you are in furniture, you will find that a baby is on the way, or that an aging couple is moving to a smaller place and needs help with the new setting.

When you have had a client for a few “seasons”

Send tokens of appreciation and schedule a coffee, simply to “walk down memory lane”. If you are in real estate, you can reminisce about how far that couple has come from their “first home buyer” experience to upgrading to a home for babies and for helping the first child get their first home. If you are in appliances, you can chortle about the surprise new range that he bought for his wife on their fifth anniversary.

The point

The point is…if you want to have a successful book of business that builds on itself, you will keep it personal and you will remind your clients of the partnership you have developed over the years.  This may seem like a lot of work, but BELIEVE ME…the repeat business and referrals you will receive FAR OUTWEIGH the cost and effort it takes to keep getting NEW clients.

Love the partnership UP!

The Irreverent Sales Girl

Authenticity, Dignity, Goals, Loving Life, Performance, Presentation, Self Care, Winning, Wisdom

BEWARE the laurel resting…

3 Comments

I’ve been having a pretty great Summer and Fall. Closing business like crazy at work, making all sorts of great connections with incredible people. Getting very cool opportunities for work and play.

I’ll say it straight. I’ve been feeling pretty great about myself.

So much so, that I had the brilliance of giving someone my opinion about them recently (an opinion that is nowhere grounded in any sort of fact). Somehow, I’d got myself thinking that I can say any old thing I please and everyone is just going to eat it up.

(Think :BIG SHOT by Billy Joel – you can hum it in the background as you read this post).

Well, I got the wake up call today. Not only did this person not appreciate my opinion (the one based in ABSOLUTELY no fact – mind you) but neither did her best friends – who happen to be in my business AND personal world.

Fortunately, these friends have had the generosity to share with me the damage I have done. I was so full of myself, I didn’t even notice.

Now, I get to go about the business of cleaning it up with everybody…looking around and seeing where I’ve left all the loose ends untied – (“Why should I have to take care of THOSE things when I’m clearly so awesome?”)

I have to learn that if I AM going to be more successful than I’ve ever been before, I’d better develop a much larger character than I have displayed lately.

Fingers crossed that I will be able to restore my friendships first. I may never be able to restore the professional relationships after this incident.

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

If there is anything I can offer from this horrible mistake I made, it is to share it with you. If I want to go big places, I  have to be bigger than I’ve been before. No use “beating myself up” (that’s just MORE of being irresponsible), But there are consequences and I will deal with them – they are MINE – I have earned them after all. And I will clean up what I can and learn and grow and even be grateful that the Universe keeps making sure that I become who I REALLY want to be – not some “shiny” replica with a hollow core.

Love the lessons UP (even when they suck)!

The Irreverent Sales Girl

Creativity, Customer Service, Dignity, Goals, Irreverence, Loving Life, Performance, Top Ten Principles of Selling, Winning, Wisdom

What I learned from Galaga this week

1 Comment

Have you ever played Galaga (the video game)?

I LOVE that game. Haven’t played in years.

This weekend, I went to a resort in the Smoky Mountains that had the vintage game Galaga! YAY! I was so happy.

I started playing. I was having a blast. Playing and playing and then…something interesting happened.

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

I started approaching the HIGH SCORE! YAY! I was going to beat that high score. WOW! The first time EVER I was going to be on the screen for being the HIGH SCORE.

So, what did I do? I started playing the game with an eye on the score…and GUESS WHAT!

GAME OVER at 10 POINTS UNDER the high score. Aaaaargh!

Isn’t that just how it goes? You are playing like a winner and THEN you look at the score and GAME OVER.

I played another game after that and came nowhere near my first score. Then, I just turned the game off.

The lesson? Keep your eye on playing. Let the score INFORM you, but keep your eye on the game.

When I am being my best and doing everything I know to make my customer happy, game on! When I calculate against what someone else has done or the “score” I am hoping to achieve…it comes to a DEAD STOP!

Love the game UP!

The Irreverent Sales Girl

Buyers, Creativity, Dignity, Irreverence, Performance, Presentation, Winning

The Big Wig is falling ASLEEP?

Leave a comment

I’m in a meeting today at a Fortune 500 company that I’ve been selling to for about 6 months now. My key contacts have asked me in to present to all the Very Important Executives who help make the buying decision.

My contact is GREAT she’s got everyone there – the VP of This, the Head of That, and the Boss of All of Them (BOAT). Sounds like a great set-up, right?

Except my job is to make my contact look like a ROCK STAR, address all of the angles that everyone is looking from, AND keep it on time.

Still, not a problem really, but about 5 minutes in, it is clear that BOAT has other things on his mind, and he’s doing his best to not fall asleep, the dear. Oh, and the Head of That is 40 minutes late but wants to cover everything.

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

It was crazy…but I decided to have some fun with it…here’s what I did

I used BOAT’s name from time to time
Instead of pretending that he wasn’t interested, I used BOAT’s name from time to time in the examples I was giving, this kept him awake, and amused, and even interested (you must do this gracefully and appropriately and not single him out.) Pretty soon HE was asking great questions. Once I even CRACKED HIM UP

I asked each person what they wanted to learn from our meeting
That way, I could keep it HIGH LEVEL and on point and everyone knew where we were going.

I graciously welcomed the Head of That when she walked in the room, but kept on point
Once BOAT even started answering her questions.

I respected everyone’s time
I stayed late with Head of That, but made sure that VP of This and BOAT had everything they needed by 5 minutes before the hour, so that they could cut out for their next thing

I made every word count
I did not give an unnecessary stories or expansions on my answers. Straight, to the point and I gave every word energy with an intent to communicate

I was flexible with my presentation
Of course, I have a way that I normally show my product, but I followed their lead. If they asked about something, I went right there and I kept it all on point. (You have to KNOW your product INSIDE OUT to do this)

I loved ’em ALL UP!
I took them all JUST THE WAY THEY WERE and made sure they all won and got to be great.

AND my contact looked like a ROCK STAR. She was so grateful.

So, if you get in a jam, SWING OUT, have some fun and

Love ’em UP!

The Irreverent Sales Girl

Authenticity, Dignity, Goals, Loving Life, Performance, Purpose, Winning

Stuck?

2 Comments

Yesterday I was REALLY REALLY stuck! I had a piece of business that was CERTAINLY going to move quickly and be a BIG HIT. I was WORRIED that I wasn’t ready for the onslaught of work that all of this new activity was going to generate when my client said “yes”. I was battening down the hatches. I had prepared my client, and I was ready.

Then, I made the presentation, and ….. CRICKETS. No response. Don’t call us, we’ll call you.

UGH. I tossed and turned all night wondering what I was going to do about this. Should I remove the offer as if it had been snapped up by someone else? (It hadn’t). Should I pretend that someone else was interested and they might lose their chance? (They weren’t?) Should I perservere in winning the business???? Aaaaaggghhh. Hours of churning.

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

Then, I had a flash of inspiration. I got everyone on the phone who had anything to do with this project. The people who had helped me set it up and the people who were in line to execute on the business. THIS WAS HARD FOR ME … because I always feel that people expect me to have the answer, the direction. I didn’t have it this time.

I laid the situation out on the table and even bared the naked truth of some of the dishonest things I had been considering doing (we have a strict policy of honesty and transparency – big no-no!). I asked, “What should we do now?”.

It was GREAT! They knew more about what was happening with the customer than I did (remember how I always work with people smarter than me?). They told me that… as we spoke, people on the client’s side were working to sort out budget, timing, they were EXCITED about the prospect of working with us.

They also forgave me for considering alternate means.

Just goes to show.

Stop tossing and turning. GET ON THE PHONE! Lay out the options. Let your leadership be that you take immediate and decisive action on the things your team needs from you to get the job done and then GET OUT OF THE WAY!

This is the hardest part that I am learning about building a wildfire business. Other people are the fire. Not me. Let it roar!

Trust your peeps UP!

The Irreverent Sales Girl

Dignity, Goals, Irreverence, Loving Life, Performance, Purpose, Welcome, Winning, Wisdom

What if it is just THAT EASY…?

Leave a comment

Ever notice how you have things in your life that came easily to you? Maybe you have a fabulous job. Maybe you have a great car. A magnificent relationship with the love of your life.  Not that it didn’t take work and focus, but it is something that is obvious that you have. And it’s likely something that other people WISH they had.

Now look at the things that you want badly badly badly …. but it seems too HARD to get. But, OTHER people have that thing, and for them, it’s been obvious and easy!

My point? Maybe you’re making it HARD. Hmmmm… What if you could change up your mindset? The focus and intention and right work could become obvious to you.

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

It is in the nature of barriers that they fall. (Thanks, Quentin Crisp!)

I invite you to go help those barriers in your life meet their true nature sooner rather than later!

Love your desires UP!

The Irreverent Sales Girl

Authenticity, Creativity, Customer Service, Dignity, Irreverence, Loving Life, Welcome, Winning

Where TRUE professionals win their chops!

2 Comments

If you are a true professional, it is LIKELY that you have Narcissistic Tendencies.

I know I do.

I want to achieve MY goals! I truly do.

Yet..I have realized..I MUST GET OTHER PEOPLE what they want for me to get what I WANT.

I don’t care if you are religious…this story still applies.

C.S. Lewis wrote an essay about Heaven and Hell.

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

In each scenario, everyone had a BANQUET laid out in front of them at the table. The trick was that everyone had splints on their arms which prevented them from getting their hands to their mouths.

In HELL, everyone sat around the table – lamenting that they could not feed themselves from the sumptuous table.

In HEAVEN, everyone fed each other.

WHO ARE YOU? Are you looking to feed yourself OR looking to feed others and trust that you will be fed? It’s an important choice.

LOVE your community UP!

The Irreverent Sales Girl

Authenticity, Dignity, Goals, Irreverence, Loving Life, Performance, Welcome

Find someone smarter than you…

Leave a comment

I am a lucky girl!

Everyone around me is smarter than I am.

It makes me better.

And you? Who do you need to bring on? Who do you need to cut loose?

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

Just sayin’

If you are going to be your best, surround yourself WITH the best! As far as your eye can see! Surprise yourself!

Love it all UP!

The Irreverent Sales Girl

Appearance, Authenticity, Dignity, Loving Life, Performance, Presentation, Purpose, Winning, Wisdom

Sometimes what you love hurts you…

4 Comments

This is a personal post.

Today, I was playing with my puppy. He has this lovely way to wake me up. (He is a 65-pound Labrador Retriever). Here’s what he does. He jumps on the bed and lays COMPLETELY on top of me and puts his nose in my face. I love it!

Today, we were wrestling around…and his back feet fell off the bed. He scrambled to secure himself…(you can picture it, right?) Front claws flying he dug in to anything that was solid…which included my left eye socket. WHOA!

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

Right away, I knew something was wrong. Yet, I had NO IDEA how wrong it might be.

I was bleeding. From my eye!

Tom took me to the ER. (I love him). I was a mess. I wasn’t a mess because of what had ACTUALLY happened. I was a mess because of what COULD HAVE HAPPENED!

Turns out, I didn’t even need stitches. They super-glued my eyelid to heal.

But, here’s what I had to deal with:

1) I value my looks and wonder if I could be successful as a de-formed woman – how deep is my commitment? What if he’d ripped my eyeball out?
2) I love my dog – this isn’t his fault. Sometimes the people we work with are just finding their own way and they hurt you, but they are not to be punished for it.
3) I am vain. I am judgemental. I look at the outside to determine if I want to be involved.
4) Tom was AMAZING with me, even though the entire hospital staff must have been looking at him like, “What did you do to her?”

How does this apply to sales or success? It doesn’t. Yet, it reminds me that I MUST DO SOMETHING NOW that is important. Risk it all. What we “think” we have, we don’t have. It can all turn on a dime!

Let’s go get WIGGY on what is important to us. Let’s remember WHO WE ACTUALLY are…in the face of anything.

Today, I was a scared, anxiety-ridden person — over scratches. I saw that I think my looks make me who I am! HA!

Now, I have to deal with that! This week, I am going to present to a Fortune 500 company…and I will do it, and I will be great. AND, I willl warn them that I look a little crazy.

Toooooo many lessons in this post. My favorite is…PUSH THE DOG TO THE FLOOR WHEN HE IS SCRAMBLING! Then, take THEM to the vet if need be. LOL.

Love your luck UP!

The Irreverent Sales Girl

 

Authenticity, Customer Service, Dignity, Goals, Irreverence, Loving Life, Performance, Top Ten Principles of Selling, Winning

Repeat after me: You’re welcome.

2 Comments

You have NO idea how important this one phrase is.

Ponder it.

Get back to me.

Do you get it? (Most don’t)

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

Love acknowledgment UP!

The Irreverent Sales Girl